Refund and Returns Policy for SafetyVIP

Effective Date: January 14, 2025

At SafetyVIP, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Refund and Returns Policy allows you to return your items for a refund or exchange under certain conditions.

1. Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, in the same condition that you received it, and in its original packaging.
  • You must request a return within 30 days from the date of purchase.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Items on sale or clearance

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@safetyvip.click or call us at (607) 319-0054 with your order number and reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to return the item.
  3. Ship the Item Back: Return the item to us using a traceable shipping method. You are responsible for the cost of return shipping, unless the item is defective or damaged.

3. Refund Process

Once your return is received and inspected, we will process your refund. Please note:

  • Refund Method: Refunds will be credited to your original payment method.
  • Processing Time: Refunds may take 5-7 business days to appear on your account, depending on your payment provider.
  • Restocking Fee: A restocking fee of 10% may apply to items that are returned without their original packaging or if the item is damaged.

4. Exchanges

If you wish to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt for a full refund or replacement. We may require photo evidence of the damage or defect.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are shipped. If your order has already been shipped, you must follow the return process.

7. International Returns

For international orders, customers are responsible for return shipping costs and any customs duties or taxes that may apply. Refunds for international returns will be processed in the same manner as domestic returns.

8. Contact Information

If you have any questions or need assistance with a return, please contact us:

  • Email: info@safetyvip.click
  • Phone: (607) 319-0054
  • Address: 139 Bella Vista Dr, Ithaca, New York (NY), 14850

By making a purchase at SafetyVIP, you agree to the terms of this Refund and Returns Policy. We aim to make your shopping experience as smooth as possible and appreciate your understanding.

This Refund and Returns Policy is designed to be customer-friendly, transparent, and SEO-optimized, ensuring that SafetyVIP can effectively address customer needs while maintaining compliance with relevant standards.

 
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